This course provides an in-depth look at the various quality management systems, including ISO9001:2000 and the EFQM model, and their implementation. It provides best practice relating to quality tools and techniques and continuous improvement monitoring, and examines the implications of implementing an effective quality management system.
Course Outline:
- History of Quality Management Systems
- Background to ISO9001:2000
- The EFQM Model
- Process mapping and operational controls
- Stakeholder involvement
- Benchmarking
- Continuous improvement
Intended For:
All organisations considering implementing formal quality management systems, or those new to a quality management role.
